Cancellation & Refund
Our Refund & Cancellation Process
At Password Books, we aim for total customer satisfaction. We understand that sometimes plans change or expectations might differ. This policy outlines how we handle order cancellations and refund requests.
1. Order Cancellation
You can cancel your order under the following conditions:
- Orders for physical books can be cancelled within 24 hours of placement or before the shipping process begins, whichever is earlier.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact our support team immediately with your order ID.
2. Refund Policy
Refunds are processed based on the following criteria:
- Damaged or Incorrect Items: If you receive a damaged book or the wrong item, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund.
- Digital Products: Due to the nature of digital resources, refunds are generally not provided once the content has been accessed or downloaded.
- Return Process: For physical returns, items must be in their original, unused condition with all packaging intact.
3. Processing Time
Once a refund is approved, it will be processed within 7-10 business days. The refund will be credited back to the original payment method used during purchase.
4. Shipping Charges
Original shipping charges are non-refundable except in cases where the return is due to our error (e.g., wrong item shipped). The cost of return shipping is the responsibility of the customer unless otherwise agreed.
5. Contact Us
For any questions regarding cancellations or refunds, please reach out to our customer service team at [email protected].
Last Updated: May 2026